Video conferencing is a useful tool that helps teams collaborate, especially as it becomes more common for people to work remotely.
Video conferencing brings more to the table than the usual conference call, including physical movements, facial expressions and the ability to share the screen. Choosing the right video conferencing services for your business is important. They can also offer custom solutions for your business.
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What qualities should you look for to begin paring down your choices? Here are some of the basic qualities to look for when choosing a video conferencing service.
1. In-house network support: The first thing to look for is whether or not it supports your company in-house video conferencing solutions.
If your company already has the bandwidth to support video traffic on the network or you're ready to upgrade to a converged network that will support an advanced communications technology in-house solution that may be right for your company.
2. Easy Setup, Easy Start-up: You want the service to be up and running quickly and will not slow you down with a long installation.
Some systems may call for hardware called a Multipoint Control Unit (MCU), and it is highly recommended that you avoid them! MCUs expensive, buggy pieces of equipment and they have been rendered obsolete by advances in cloud and browser-based conference.
3. Customer Support: Last but far from least is the company's customer service quality. It's worth your while to give the customer service line call before deciding to partner with a company so you can get a feel for how it will treat you.
When something goes awry, you'll want to line technical support that responds quickly and accurately, and treat you with seriousness and respect your business deserves.